Transforming the landlord - resident relationship

Led by the Centre for Responsible Credit and Well Thought, and co-created with residents and national housing associations, a new approach has been developed.

At its simplest, rent-flex offers a new way for residents to plan and pay their rent, however, at the core of rent-flex is a ‘joint planning’ framework with potential to transform the landlord – resident relationship

Residents are offered personalised rent payment plans: providing them with the opportunity to pay less rent in months when money is tight, and slightly more when things are that little bit easier.

In exchange, residents engage with support services and keep their housing provider informed of their financial situation so any extra help required can be provided.