In recent weeks, Ministers have set out new measures to help people struggling with the cost of living – including free bus travel for children and targeted reductions in food tariffs. But the Financial Services and Markets Bill that has recently been laid before Parliament points in a very different, and concerning, direction. Clause 8 of the Bill would upend vital protections for borrowers, and we call for it to be scrapped.
As the affordability crisis deepens, too many households are relying on credit to meet basic needs, often with harmful consequences. In this blog, we set out the principles and priorities that will guide our work to reshape credit and debt systems—so they support financial stability, fairness, and long-term wellbeing, rather than entrenching insecurity. No single organisation can deliver this change alone. We’re inviting policymakers, funders, lenders, and practitioners to work with us to test, refine, and scale solutions that can reshape credit and support systems for the better.
Following his recent appointment to the Credit Information Governance Body (CIGB) Consumer Council, CfRC's Chief Executive, Damon Gibbons, reflects on why increasingly data‑driven credit decisions remain opaque — and why stronger accountability is now essential if affordability is to protect consumers in practice.